Jan was excited last year with her new resolutions. She set goals to lose
20 pounds, prospect more for business, ask for more referrals and make a
lot more money. You can never be too skinny or too rich, she would tell
herself. The problem was that she could never seem to stick to her New
Year's resolution goals for more than a couple of weeks at best. It's
tough to change. Only babies like change.. You are the way you were 5
years ago except for the new clothes you are wearing and your hair style.
And even those may have stayed the same. Recidivism, prisoners going back
to prison, within 5 years of getting out is a whopping 85% nationwide. Is
prison all that much fun now that felons are dying to go back? Probably
not. It's just tough to change. The divorce rate in America is a shocking
62% within 10 years of getting married. Do you think that number is higher
or lower for second marriages? The divorce rate for second marriages is
78%. The reason for the increase is that you took yourself with you to the
second marriage. No wonder it's so difficult to stick to those
resolutions. We have a tough enough time just deciding on a change in menu
for dinner. Setting goals for yourself is easy. Sticking to the plan to
attain those goals is almost impossible. If you have set New Year's Goals
before and found that your game plan lasted only until the final football
kick-off, read on.
Years ago, studies conducted on Harvard University
graduates showed that 3% of those students who set career goals achieved 3
times as much income as their peers who failed to plan. In studies done at
San Diego State University, students who were undecided about their major
area of study had significantly lower grades than even those who changed
their major frequently. Is a change of direction even better than no
direction? Recently, I consulted a franchisee who was dissatisfied with
the way he was marketing. He needed to make some changes. First, he used
mailings to bring in business. Then he marketed to target groups. Lastly,
he got eyeball to eyeball close to new care buyers and his sales went up.
But the biggest change occurred when he started to follow up by phone
after mailings. His production was at a million $ level consistently in
spite of his directional change. His peers who were undirected were
consistently out produced.
If goals are so important then why do so few of us
even do the minimum and write them down? A lot of the difficulty may be in
your own fear of failure. I sat in on a management planning session last
year in which a supervisor asked a salesperson what the next year's
production goals were. The salesperson said, "I don't know. I really
don't believe in goals. They're just resolutions made to be broken."
The supervisor said, "Look, I need to put down something for
you." The salesperson replied, "OK, write down last year's sales
- 10%. The point is that many people are unused to setting goals, based on
their fear of meeting them. They are so worried about failing to achieve
objectives that they avoid setting them at all. Have you ever avoided
setting a goal to lose weight? The problem compounds if you have told
others you were on a diet before. They all know that you weren't able to
hold to your commitments.
Fear of failure is the major contributor to poor
goal achievement. The logic follows, "If I don't set goals, I don't
fail. If I don't fail, I won't have to face a loss of
self-confidence." We've all heard that it's better to set high goals
and miss, than to fail to set them at all. But this simple philosophy
doesn't work. You can't listen to a motivational speaker pump you up and
suddenly expect to be an achiever. It's a little like the salesman who
walked into his manager's office and said, "I can't make my goals
this month." The manager said, "What do you mean you can't make
your goals this month? I paid a motivational speaker $1,500 to pump you
up. Do you remember what he said? Be positive. What do you have to say for
yourself now." The salesman said, "I'm positive I can't make my
goals this month."
What can we do specifically to achieve goals? The
answer lies in being smart when you set them. Most business people fail to
consider the 4 keys to getting and achieving New Year's goals, 1) Be
specific, 2) Make them short term, 3) Plan medium term, 4) schedule long
term objectives. When I consulted in the late 1970's with a large oil
company, I asked one salesperson for a goal that would motivate him. He
said to be happy. I asked him how he would know when he achieved it. He
just shrugged his shoulders. Varying degrees of happiness fade in and out
daily. Nebulous goals like happiness only serve to frustrate us. I told
him to write down three specific achievements that would make a
contribution to his sense of happiness. He said a 560 SEL Mercedes,
$100,000 in liquid investments, and to be home at 5:00 p.m. daily so he
could play with his kids. Now we're cooking. He got specific. I then asked
him to set dates when he would like to acquire these objectives. When he
set dates, the goals became real. I played tennis on a basketball court
once when I was a kid. The court had lines but no net. I couldn't tell if
my stroke was a winner or a dog. People who fail to be specific and set
dates are playing tennis without a net and possibly without balls.
H.L. Hunt, the late great Texas oil tycoon, once
said, "If you set goals, you first must decide what you'll sacrifice
to get them." This is a strong statement coming from a tycoon who won
his first Oklahoma oil well in a poker game of five-card stud. But it is
profoundly accurate. You can't set a goal without a change in some part of
your business and personal life in an effort to get it.
When you set goals you can achieve, first make them
long term and big. A long term objective is one that exists 1-5 years out.
These are specific and tangible dreams. A long term objective is one that
exists 1-5 years out, for example, adding three new offices, or expanding
your business to numerous states or cities. Next, work backwards and set a
medium term goal that can be achieved between 1 month to 1 year. This
might be doubling your referrals or starting a new telephone follow up on
the direct mailings you use to prospect for new business. This mid term
goal objective should really be a stepping stone to hitting the long term
dream. Next, work backwards again from the medium term goal and set short
term objectives. Short term means setting goals you want to accomplish
today or this week. For example you may want to see 3 sources of referrals
like tire company managers before you go to lunch today. You may want to
write the letter you will send out this week by the end of work today. The
bottom line is, those who are best at setting objectives work to achieve
their goals by the day and often by the hour. The do this or they don't
allow themselves to go home. They are committed and focused to achieving
the goals by the date they want them.
To show the importance of focusing on the days
and even hours to achieve goals, consider the small business owner who
wanted to be one of the top 10 firms in his market by certain date. He
would need to establish a goal over a three to five year period. He would
then set a one-year schedule of milestones to reach; which might include
increasing his own production, hiring superstar salespeople and staff and
develop a strong relationship with 10 investors. And lastly to acquire a
net income of $2,000,000 in the 5th year. Next he would need to determine
the amount of business needed by year/month etc. He would need to know the
weaknesses and strengths of his competitors. How many salespeople did they
have. Which sources of referrals gave them the most amount of business?
Working backwards to short term goals, he would then know what he had to
do today and this week. He might have to set up a list of the top 100
referral sources in the area. He may have to also set up a file on the
loan officers who command the most business right now. By doing all this,
anyone can achieve exactly the objectives they want at the time they want
it.
J.C. Penney once passionately said, "Give me a
stock clerk with a goal and I will give you a man who will make history.
Give me a man without a goal and I will give you a stock clerk." The
bigger the goal, the better. But can goals be unattainable? There are no
unrealistic goals, only unrealistic time frames. Big goals bring out the
best in yourself. You will perform best when you stretch a little. In St.
Moritz, Switzerland, I played in a Grand Prix tennis match against the
German national champion. Nobody believed I could win against such a
strong player. He was ranked 69 worldwide while I was rated in the 90's
for two weeks until the ranking system on the ATP computer was fixed when
I dropped down to 10,037. But during the match, I made no mistakes. My
volleys were crisp. My serves were so solid, I thought I could burn a hole
through a concrete wall. I eventually won by a narrow margin in the last
set, but I also played the best game of my life. If I had not been
challenged to such a high extent, I also wouldn't have stretched my game.
Make sure your objectives are big and will bring out the best in you.
Lastly, get photos of your objectives and tack them
on your walls, fold them in your wallet or anywhere else you are sure to
see and be reminded of them. Some of the greatest salespeople and
achievers I have met were so single-minded and focused, they never took
their attention off what they wanted. Below is a complimentary worksheet
to help you plan for your objectives.
Simply fill this sheet out with a photo of your
goal, it's price, and when you want it and what you'll do to get it. It'll
not only keep you directed, but also help you work toward getting it on
schedule.
It's easier to reach goals than it is to set them.
Take some time and discuss with your spouse exactly what you want and when
you want it. If you start to achieve your objectives using the techniques
I've discussed, you'll be more successful without working any harder in
the long run. No great achiever has ever succeeded without goals. They
help us become profitable, productive and build self-esteem. If you take
these steps and use them, you'll plan to succeed instead of plan to fail.
Steps To Reaching Resolutions
o Set specific, realistic goals.
o Consult spouse or peer for feedback on your goals, if appropriate.
o Goals should be in long-term, mid-term and short-term increments.
o To achieve goals, you may need to make a change in your business and
personal life.
o Place list of goals in visible spot.
o Monitor on weekly/quarterly etc. basis.
o If you aren't meeting your objectives, perhaps you need to adjust your
vision or your capabilities.